Last Updated: September 10, 2026

Privacy Policy

This Privacy Policy explains how AQUAGOLD® VIP collects, uses, shares, protects, and retains information in connection with the AQUAGOLD® VIP platform.

Introduction

AQUAGOLD® VIP is a private, account-based purchasing platform designed for professional customers. The platform enables account management, product ordering, loyalty status tracking, bonus credit application, saved shipping and billing details, order history, and transactional communications.

This policy applies to information handled by AQUAGOLD® VIP through the platform. Third-party providers such as Stripe, Shopify, Google Cloud, and other service partners may process information under their own privacy policies when providing services to AQUAGOLD® VIP.

Information we collect

Account InformationName, email address, role, authentication credentials, verification status, and provider license information where applicable.
Profile and Checkout InformationCompany or clinic name, phone number, shipping addresses, billing addresses, and checkout preferences.
Account Credit and Loyalty InformationAccount credit balances, bonus credit balances, credit activity, order history, loyalty tier status, qualifying order volume, and applicable program dates.
Order InformationProducts purchased, quantities, pricing, shipping details, fulfillment status, tracking information, and order records processed through Shopify.
Payment Reference InformationStripe payment identifiers, payment status, card brand and last four digits when available. Full card numbers and security codes are processed by Stripe and are not stored by AQUAGOLD® VIP.
Technical and Security InformationDevice and browser data, session activity, authentication events, system logs, and security monitoring records.
Communications InformationTransactional emails such as account verification, order confirmation, shipping updates, and support communications.
Assistant ConversationsMessages you send to My Assistant, its replies, recent conversation history, and relevant account information used to answer your questions.

How we use information

  • Create, verify, and manage user accounts.
  • Process orders, payments, and fulfillment.
  • Apply bonus credit and maintain loyalty status.
  • Maintain order history and account records.
  • Send transactional communications related to orders and account activity.
  • Monitor platform performance, security, and reliability.
  • Detect fraud, abuse, and unauthorized activity.
  • Comply with legal, financial, and operational obligations.

How information is shared

AQUAGOLD® VIP shares information only as necessary to operate the platform, process transactions, fulfill orders, and comply with applicable law.

Information may also be disclosed if required for legal compliance, fraud prevention, or protection of users and the platform.

StripePayment processing.
ShopifyCommerce and order fulfillment.
Google Cloud / FirebaseData infrastructure.
VercelHosting.
ResendTransactional email delivery.
OpenAIGenerating My Assistant replies from your messages, recent conversation context, and relevant information you are authorized to access.

My Assistant

My Assistant uses AI to help with platform and account questions. Relevant information may include your account role, balance, orders, shipping status, and available products. Access is limited to the account or location you are authorized to use. We apply filters to reduce sensitive information in messages before processing, but you should not enter passwords, payment card details, patient information, or other sensitive personal information.

We store recent messages and replies in our platform to display your conversation and support continuity. OpenAI processes the information supplied to generate replies. For questions about your conversation data or to request deletion, contact viprelations@aquagoldvip.com.

Account support access

Authorized AQUAGOLD administrators may access your account through a time-limited support session to investigate issues and help with account details. Ordinary changes made during support access are saved to your account. Payments, orders, payment-method changes, and account-access changes are disabled in this mode. Support activity is recorded with the administrator's identity for security and accountability.